Customer Support
Creating and retaining a satisfied customer base, designs the core operational philosophy of Hapten. We believe that long-term corporate success never becomes achievable only through delivering excellent products, but success comes from staying together with the customers in their hour of genuine need.
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Hapten has created a dedicated Support Desk, which is manned by a team of competent professionals. This reflects our strong commitment towards addressing various needs of users and distributors and extending both pre and post-sales support.
Technical Support
Technical support and troubleshooting forms an integral part of every scientific industry under customer support function. We are committed equally towards fulfilling both pre-sales and post-sales customer support expectations.
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During day-to-day laboratory operations, quantitative estimation of biological micro & macro molecules, users are faced with situational troubles. Hapten support desk personnel are engaged in providing solutions to a myriad of such problems. Our technical support ranges from addressing user queries to resolving product performance issues. Whatever may be the issue, Hapten support desk staff are well trained and equipped to resolve such issues. As part of a knowledge intensive organization, we welcome your queries and will do our best to address them.
Training Support
Hapten worships knowledge. Knowledge offers clarity of thought process and determines operational success. Because knowledge evaporates with time, we ensure to stay tuned through periodic training programs.
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